I’m having a problem using CCleaner’s Driver Updater. What are my options?

If you encounter an issue, don’t worry. We’re ready to help when you need us. If you have a specific problem with updating certain drivers, please contact our support team using the email address at the bottom of this page. 

We can also help you if you want to undo any changes that Driver Updater’s made to your PC. For more information, go down this page to How to undo the changes Driver Updater has made to your PC. 

Important information about Driver Updater Beta

Please keep in mind that Driver Updater is currently in Beta. This means that this new CCleaner tool is still in its testing phase and is not accessible to all CCleaner users. We plan to improve and upgrade it based on user feedback.

If you have Driver Updater Beta in your version of CCleaner, you should have access to its full capabilities without needing to upgrade to CCleaner Pro or download a CCleaner Pro free trial. These specific conditions only apply to the Beta. After the full release of Driver Updater, you have to either have CCleaner Pro or a CCleaner Pro free trial to use Driver Updater's full functionality. 

How to undo the changes Driver Updater has made to your PC

There are two ways you can do this on your PC. 

1. Revert drivers from CCleaner using Driver Updater 

Note: When you update a driver, Driver Updater also creates a backup of the current version. If something goes wrong, reverting allows you to 'undo' the update and return things to how they were before.

  1. Open the Driver Updater tool, click the Did something go wrong? link at the bottom of the window, and then click Go to drivers

Driver_Updater_1.png

  1. Click the Learn more button on the driver you want to revert
  2. Click Revert next to the driver version you want to restore

If you're not sure which driver you should revert, consider selecting all in a particular category (e.g., "audio" if you're having sound issues). Alternatively, you can use the drop-down filter to revert all the drivers you changed in your latest update.

Driver_Updater_2.png

Note: Driver Updater only restores versions of drivers that it's installed before. You cannot restore versions of drivers originally installed by your operating system (or other third-party software).

2. Return to a Windows restore point

Whenever you update a driver, Driver Updater creates a Windows System Restore point. This is like a snapshot of your system at a particular point in time. You can use a System Restore point to go back if reverting a driver doesn’t resolve the specific problems you experience after updating a driver.

Note: We always recommend that you try Driver Updater first before resorting to using System Restore points.

Driver Updater creates System Restore points automatically, but you need to go outside of the CCleaner program to activate one of these System Restore points on your PC. To do this on a Windows 10 PC, type ‘System Restore’ into the search box on the bottom left of your desktop screen to access the correct menu.

For more specific information about System Restore points, please use this dedicated page from Microsoft: 

Use System Restore

 

Does Driver Updater work if you have an invalid Windows license?

Driver Updater performs driver updates via a native Windows process. If your version of Windows isn't valid, you may be prevented from updating.

What are Driver Updater's minimum system requirements? 

To use Driver Updater, you need to have a minimum of Windows 7's Service Pack 1. 

Note: CCleaner no longer supports Windows XP and Vista. For this reason, Driver Updater also doesn't work on these older versions of Windows.

If you need more help, please contact our support team directly: support@ccleaner.com.

 

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