Why am I being asked to renew CCleaner?

Once your license expires, we ask you to renew it via email and notifications from the CCleaner app. When you renew your license, you get access to another term of updates and support, and you can continue using your Professional features. If you choose not to renew your license, you can continue using CCleaner as a free version.

CCleaner licenses are usually valid for 1 or 2 years:

When you buy a CCleaner Professional or Professional plus license, it is valid for a time period of your choice (usually for one or two years). This time period is stated on the cart when you buy and in your purchase confirmation email (sent to you by our cart provider, Cleverbridge). 

View your CCleaner license status in Options > About > License Information:

We've now also introduced more messaging in the CCleaner app to clarify the status of your license. If you’d like to check your license status and when it expired, you can open CCleaner and go to Options > about > License Information. You can also renew your license on this particular part of the CCleaner app (see screenshot below.)

Options, About, License Information, License status

If you're asked to renew your license after purchasing a new one:

CCleaner may not be able to detect that you have purchased a new license.

Please check the license key in your purchase confirmation email (sent to you by our cart provider, Cleverbridge) against the details entered in CCleaner by going to Options > about > License Information.

If CCleaner is displaying old license details, please update these with the details in your purchase confirmation email. If your license now shows as active, you won't be asked to renew it (until closer to its expiry date). If this does not solve the problem, please contact us at support@ccleaner.com.

 

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