The message "Paired with another CCN" means that the endpoint(s) in question have been paired with another instance of the CCleaner Network service. There are 2 ways that this can present itself:
Only affecting a few endpoints:
Please can you submit your ACModel file from the server.
The default location for this is:
C:\Program Files (x86)\CCleaner Network\Management Server
The issue is with large number/all of your endpoints:
Please can you submit:
- Your ACModel file. The default location for this is - C:\Program Files (x86)\CCleaner Network\Management Server
- Your unique pair key from the registry on an affected endpoint.
HKLM > Software > Wow6432Node > Piriform > CCN > UC. Value = AcPaired.