This process varies greatly depending on the operating system in use. We've included the steps to do so for all of the operating system families we support.
Windows Users
Windows XP, Windows Vista & Windows 7
1. Press the "Print Screen" (⎙ PrtScr) key on your keyboard. This will capture an image of your entire screen and copy it to the clipboard. The dimensions of the image will be the same as your desktop resolution.
2. Paste the screenshot. Once you’ve made the screenshot, you will need to paste it to a program in order to see it. The most common way to paste it is into a Paint file. This will allow you to save it as an image file that can be transferred to others.
- Open Paint from the Accessories section in your Start menu. With a new blank canvas open, press ^ Ctrl+V to paste the image onto the canvas. You can also open the Edit menu and select Paste, or right-click on the canvas and select Paste.
- Click File, then Save to set the name and file type of the image. The most common file types are JPG and PNG. The recommended format for screenshots is PNG, due to the high quality and small file size.
- You can also paste the screenshot into other programs, such as Word or into the body of an email. Simply open the program that you want to paste the image into and press ^ Ctrl+V.
3. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.
Windows 8 / 8.1 / 10
You can use the method listed above for Windows 7 and older as well, but Windows 8 and newer introduce a new function too.
1. Save a full-screen screenshot directly to a file. When you press ⊞ Win+⎙ PrtScr, you will save a full-screen screenshot directly to a file without having to paste it into another program first. The file is saved to the Screenshots folder in your Pictures folder. If the Screenshots folder does not exist, Windows will create one.
- The picture is saved in PNG format.
- Screenshots are automatically labeled "Screenshot", and a number will appear in parentheses for each consecutive screenshot.
2. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.
Mac Users
1. Press ⌘ Command+⇧ Shift+4. Your cursor will turn into a small cross-hair reticle.
2. Click and drag your cursor to highlight the area you'd like to take a picture of. A grayed rectangle should appear where you drag your cursor. If you need to adjust your windows at all, press ⎋ Esc to return to a regular cursor without taking a picture.
3. Let go of the mouse. You should hear a brief camera shutter noise if your computer's sound is turned on. That signals that your screenshot has been taken.
4. Find your screenshot on your desktop. It will be saved as a .png file named "screenshot" labeled with the date and time.
5. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.
Android Users
1. Hold down the "Power" and "Volume Down" buttons at the same time. If your device has a "Home" button (for example Samsung Galaxy Series) then you will need to hold down "Home" and "Power" buttons at the same time.
2. Let go of the buttons. You should hear a click and the screen should briefly flash.
3. Find your screenshot in your Gallery. The screenshot will be saved in Gallery > Screenshots
4. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.
