Support Questions
GDPR
- What is GDPR?
- How does GDPR affect me?
- What data is stored about me and where does it come from?
- What changes have you made to ensure compliance with GDPR?
- I would like to request a copy of the data that you hold about me. How do I request this?
- I want to edit the data you hold about me, or request that it is deleted. How do I do this?
Getting Help
- ★ Why do I see a message that says 'CCleaner Free is for home use only’ or ‘CCleaner Free is not free for commercial use?'
- Where can I get the latest versions of Piriform products?
- How do I take a screenshot? (Mac OS)
- How do I take a screenshot? (Android)
- How do I take a screenshot? (Windows)
- Where do I send bug reports & feature suggestions?
Support Account
CCleaner
General
- Why do you no longer support Windows XP or Vista?
- Which versions of CCleaner work with Windows XP or Vista?
- Where is Easy Clean?
- I am using v5.64 and my CCleaner app states that I cannot update any further. What does this mean?
- CCleaner and SSDs
- Why have I been updated to v5.63?
Licenses and Subscriptions
- ★ How many computers can I install CCleaner Professional Plus on?
- ★ How long is my license valid for?
- ★ How many computers can I install CCleaner Professional on?
- Will I lose any time on my subscription if I take an offer to renew early?
- Why did I just get an email from Cleverbridge saying "Subscription cancelled" a few days after I renewed?
- If I cancel my subscription before my license term ends, how do I get a refund?
Health Check
- Why are there so many "trackers" found in Health Check? Should I be worried?
- What does Health Check do?
- Can I try Health Check for free?
- How can I clean using Health Check?
- I’m using Health Check but prefer CCleaner's original way of cleaning. How can I set that as my default cleaning method?
- Will changes I make in Custom Clean be stored if I later use Health Check?
How To's
- ★ How do I Stop Windows 10 from blocking my installation of CCleaner?
- ★ How do I use CCleaner’s Duplicate File Finder?
- ★ How can I restore Registry Backups?
- ★ What is Active Monitoring?
- What happens if I cancel my subscription?
- How do I manage my CCleaner subscription?
Advanced
Troubleshooting
- ★ Update Installation Error
- ★ Why is CCleaner asking to close the Edge Cache Database even though Edge is closed?
- ★ Why is Chrome cleaning being skipped?
- ★ Problems activating or registering CCleaner Professional
- Why can't I use CCleaner in my location?
- Windows 10 Compatibility Issues
Defraggler
General
How To's
Advanced
Troubleshooting
Recuva
General
How To's
Advanced
Troubleshooting
Speccy
General
How To's
Advanced
Troubleshooting
CCleaner Browser
About CCleaner Browser
Using CCleaner Browser
Product Setup
Other
CCleaner for Mac
General
How To's
Advanced
Troubleshooting
CCleaner for Android
Download and Installation
Trending
- What happens when I tap the Analysis button on the main screen of the app?
- What does a CCleaner Android Pro subscription include?
- Why does the Clean scan run slowly or pause mid-progress?
- Can I exclude apps from the effects of Booster?
- How can I customize or disable the notifications I receive from CCleaner Android?
Clean
- What happens when I run a Clean?
- How can I ensure important items are not deleted during a Clean?
- Can I restore files that are deleted during a Clean?
- Why does the Finish cleaning button show such a low amount of removable space?
- Why is the Thumbnails category unticked by default?
- Why does CCleaner Android request permission during a Clean process?
App Manager
Booster
Premium Features
- How can I subscribe to CCleaner Android Pro?
- How can I restore my subscription for CCleaner Pro?
- Can I use my CCleaner Android Pro subscription on more than one device?
- How can I activate a previously purchased CCleaner Android Pro subscription on an alternative device?
- What is Scheduler?
- Is my CCleaner Android Pro subscription valid for other CCleaner Pro products?
General
- Why do I need to grant the Usage Access permission to CCleaner Android?
- What does CCleaner for Android do?
- How do I download CCleaner for Android?
- How does CCleaner for Android know what files to clean?
- Why do I need to grant the In-app Purchases permission to CCleaner Android?
- Why does CCleaner for Android require permissions?
NEW: CCleaner Professional Plus with Premium Tech Support
Premium Tech Support: the basics
Premium Tech Support: technical questions
- What languages is Premium Tech Support available in?
- What is Live Chat?
- What is Priority Email?
- What is Remote Access?
- Can I access these services all the time?
- Can I use Premium Technical Support for Mac, iOS, Chrome OS or Android?
CCleaner Network
General
- CCleaner Network Professional overview
- CCleaner Network licensing
- Recommended System Requirements
- Communication Requirements - Ports
- What do the different colored Endpoint icons mean?
- How is the Health calculated?
How To's
- How do I change language in CCleaner Network?
- Using the trial software
- How to change the Management Service password
- Connecting to a Management Service for the first time
- Deploying the Endpoint Agent
- Restoring registry entries on Endpoints
Advanced
- Understanding the Architecture
- Installing the Service on a different Endpoint
- Migrating the Management Console and Service to new Endpoint
- CCleaner Network manual license activation
- Adding computers with Active Directory
- Enabling Administrative Shares for use in Group Policy Deployment
Troubleshooting
- Endpoint Agent shows as "Online (Paired with another CCN)"
- CCleaner Network Initial Troubleshooting Steps
- Why can't I see the Endpoint Agent in 'Add and Remove Programs'
- Installation of Endpoint Agent fails to install MS XML 6
- Windows 7 admin share - workaround
- Updating CCleaner Network
Business Users
General
Scripting our Business Edition products
MSP Products
How To's
Promoted articles
- Why do I see a message that says 'CCleaner Free is for home use only’ or ‘CCleaner Free is not free for commercial use?'
- How many computers can I install CCleaner Professional Plus on?
- How long is my license valid for?
- How many computers can I install CCleaner Professional on?
- How do I Stop Windows 10 from blocking my installation of CCleaner?
- How do I use CCleaner’s Duplicate File Finder?
- How can I restore Registry Backups?
- What is Active Monitoring?
- Update Installation Error
- Why is CCleaner asking to close the Edge Cache Database even though Edge is closed?
- Why is Chrome cleaning being skipped?
- Problems activating or registering CCleaner Professional
- Defraggler and SSDs