Why can’t I update my drivers with Driver Updater?

Firstly, you need a valid, active subscription to CCleaner Professional to use the full capabilities of Driver Updater and update your PC’s drivers.

General questions

How do you check if your CCleaner license is valid?

You can do this in the CCleaner app via Options > About > License Information.

For more specific information about licenses, please skip to Which license status best describes your own? further below.

What would count as a non-valid CCleaner Professional license?

Please go down to point 3 of the section called Which license status best describes your own? for more information (that helps to answer this specific question). 

Why does CCleaner Professional show the ‘upgrade’ button if it was purchased before 2018?

This happens when you’re on something called a legacy license. This means that it will still appear that you have a full version of CCleaner Professional, but this isn’t actually the case. You can check your license within the app to make sure by visiting Options > About > License Information, and it should show that your license has expired. To update your drivers with Driver Updater, you need to renew your CCleaner Pro license to be able to do this. Please contact our support team for more information about this.

Can you access the full version of Driver Updater for free?

Yes, you can for a limited amount of time. To do this, you need to download the CCleaner Pro free trial as a Free CCleaner user. This will allow you to update your PC’s drivers for a limited time and or until you decide to upgrade to CCleaner Professional.

How do you upgrade so you can update your drivers with Driver Updater?

If you’re on a license that’s expired, legacy (see above), or you’re a Free user of CCleaner, you can upgrade to CCleaner Professional by clicking on the Driver Updater icon within the app if you're on CCleaner version 5.82 or above. This should trigger a pop-up allowing you to decide whether you want to upgrade or not. You can also upgrade manually from the Options > About menu.

How can you renew an expired subscription to CCleaner?

CCleaner shows a large Renew License button at the top of the window when your license has expired. Click this button to open an order form. This allows you to quickly and easily renew your license. Alternately, you can click on the Update your drivers button in the Driver Updater tool to renew your license.

Which license status best describes your own?

There could be a few reasons why you can’t update your drivers with Driver Updater. The different scenarios you might encounter are detailed below (some information could be similar to what's described above).

1. The ‘About’ screen asks you to ‘Upgrade to Pro,’ or your product says ‘CCleaner Free’ 

When you buy CCleaner Professional, you need to enter your license key to activate your product. If you bought CCleaner recently and your product shows as Free, you may not have registered it yet. Please:

1. Enter your email address into our license lookup tool to be sent your license details

2. Copy and paste the license key into the license information box

Once you have done this, your product should now show as CCleaner Professional, and you should have access to all of CCleaner’s features, including Driver Updater. If you are still having trouble, please contact our support team.

2. The license information box shows your license has expired

If you purchased a CCleaner Professional license and it has expired, you won’t be able to use CCleaner’s Pro features (including our new Driver Updater). To access Professional features, you need to renew your license. You can do this in the license information box.

If you purchased CCleaner Professional prior to 2018, although your license technically expired, you may have had access to some Pro features as a gesture of goodwill while we transitioned to some new licensing terms. Unfortunately, this does not extend to Driver Updater, so you need to renew your license to use Driver Updater’s full functionality.

3. The license information box shows your license as ‘disabled,’ your license was canceled, refunded or replaced, or you saw a message saying your license was invalid

If your license has been canceled and you have been given a refund, you will no longer be eligible to use CCleaner Professional features. If you transitioned your license, so, for example, you switched it so you can use CCleaner on your Mac, your PC license will now be invalid. If you want to use CCleaner Professional on your PC, you need to buy a new license (or you can keep using our free, basic version: CCleaner Free).

More information about invalid licenses:

If we have detected that you bought your license from an illegitimate seller, we will invalidate your license and send you a message asking you to get in contact with us so we can report this and arrange for a legitimate license to be created. If this has happened to you, please contact our support team

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