Why did I receive the error message 'The activation code could not be found'?

This error message shows if you enter an activation code that we can’t find in our database. Make sure there are no typos before you enter the activation code. You can also copy your activation code directly from your order confirmation email and paste it into the application. 

Need to find your product license key?

Go to our license lookup page and enter your registered email address to retrieve info about your products, including product download links, license key(s), and expiry dates.

Send me my license details

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