Why did I just get an email from Cleverbridge saying "Subscription canceled" a few days after I renewed?

This page explains why you received this email, including how our subscription renewal and cancellation process works.

You received the email for 1 of 2 reasons:

1. You upgraded from CCleaner Professional to CCleaner Professional Plus (when you renewed).

2. You purchased a new license and started a new subscription.

Within a few days, our systems do 2 things if either event occurs:

1. If you renewed early, we make sure that any time left on your old subscription gets automatically credited to your new subscription.

Note: This is done within 15 days (in most cases).

2. We cancel your old subscription so that, in the future, you don't get troubled by any duplicate billing on your old subscription.

Need to find your product license key?

Go to our license lookup page and enter your registered email address to retrieve info about your products, including product download links, license key(s), and expiry dates.

Send me my license details

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