If I cancel my subscription before my license term ends, how do I get a refund?

Canceling your subscription does not cancel your license (see our Cancellation and Refund Policy). However, canceling your subscription does cancel the automatic renewal of your license.

Your license remains active until the end of your license term (as a non-subscription license), and a refund isn't automatically applied.

What's the difference between a subscription and a license?

1. Subscriptions: this is our agreement with you to auto-bill your chosen bank account (or payment method) once your CCleaner license needs to be renewed. 

2. Licenses: This allows you to use a CCleaner product for a specified amount of time. You don't need to make any additional payments to us during this time period (i.e. one year or two years). 

To cancel your license and arrange a refund, please contact our support team.

Need to find your product license key?

Go to our license lookup page and enter your registered email address to retrieve info about your products, including product download links, license key(s), and expiry dates.

Send me my license details

Articles in this section

See more