I’m using CCleaner v5.45. Why is Active Monitoring still on when I have switched it off?

In order to answer this question, we need to provide you with some background information about what Active Monitoring does.

Active Monitoring is concerned with system and browser monitoring. It is a mechanism that triggers different actions that help keep your computer clean. For example, it activates automatic cleaning when you’ve reached a certain level of junk or when you close your browser. It also tells your system when a new CCleaner update is available, as using the latest version of CCleaner will ensure that your system gets the best clean.

As part of our ongoing mission to improve CCleaner and deliver a better customer experience, we introduced some features in Version 5.45 aimed at providing us with more accurate data that would help us to detect bugs more quickly and let us know which CCleaner features are being used and which aren't. This is a separate function to Active Monitoring. CCleaner has always reported some usage statistics, but not on a widespread level. The information which is collected through these new features is aggregated, anonymous data and only allows us to spot trends. This is very helpful to us for the purposes of improving our software and our customers’ experience. No personally identifiable information is collected.

Although the reporting of anonymous usage is a completely separate function to Active Monitoring, they share the same underlying mechanism, meaning in v5.45 it’s not clear when Active Monitoring has been disabled.

After listening to your feedback, we have reviewed how this feature has been implemented and agree that there are areas for improvement.

We're currently working on a new version of CCleaner which will separate out cleaning functionality (Active Monitoring) from analytics reporting, and offer more user control options which will be remembered when CCleaner is closed. We will take the opportunity to rename the Advanced Monitoring features in CCleaner to make their function clearer.

Please bear with us while our product and development teams work on this. Building and testing software sometimes takes a little time to get right, but we are working hard to release our next version as soon as possible.

In the meantime, to disable all monitoring, please close all CCleaner processes via the Task Manager.

Thanks for your patience.