The message "Paired with another CCN" means that the endpoint(s) in question have been paired with another instance of the CCleaner Network service. There are 2 ways that this can present itself:
Only affecting a few endpoints:
Please can you submit your ACModel file from the server to our support team.
The default location for this is:
- C:\Program Files (x86)\CCleaner Network\Management Server
The issue is with large number/all of your endpoints:
Please can you submit to our support team:
- Your ACModel file. The default location for this is - C:\Program Files (x86)\CCleaner Network\Management Server
- Your unique pair key from the registry on an affected endpoint.
- HKLM > Software > Wow6432Node > Piriform > CCN > UC.Value = AcPaired
This product is no longer available for sale, but you can find more about our other tools. If you are a CCleaner Network customer, we've notified you about this change via email. For help, you can contact us on: firstname.lastname@example.org