To help with investigations, it is helpful to provide a debug log from the issue.
To do this:
- Go to Applications > Utilities. Open Terminal
- In the Terminal dialog box, type: "open /Applications/CCleaner.app --args -debug". Press Enter
- The application will start in debug mode
- Now, use the application normally to recreate the issue you are reporting
- Once finished, please close the application
- A log file will be created on your Desktop in the format: ccleaner_[date].log. Please then send this file in to us.