Windows XP, Windows Vista & Windows 7
1. Press the "Print Screen" (⎙ PrtScr) key on your keyboard. This will capture an image of your entire screen and copy it to the clipboard. The dimensions of the image will be the same as your desktop resolution.
2. Paste the screenshot. Once you’ve made the screenshot, you will need to paste it to a program in order to see it. The most common way to paste it is into a Paint file. This will allow you to save it as an image file that can be transferred to others.
- Open Paint from the Accessories section in your Start menu. With a new blank canvas open, press ^ Ctrl+V to paste the image onto the canvas. You can also open the Edit menu and select Paste, or right-click on the canvas and select Paste.
- Click File, then Save to set the name and file type of the image. The most common file types are JPG and PNG. The recommended format for screenshots is PNG, due to the high quality and small file size.
- You can also paste the screenshot into other programs, such as Word or into the body of an email. Simply open the program that you want to paste the image into and press ^ Ctrl+V.
3. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.
Windows 8 / 8.1 / 10
1. Save a full-screen screenshot directly to a file. When you press ⊞ Win+⎙ PrtScr, you will save a full-screen screenshot directly to a file without having to paste it into another program first. The file is saved to the Screenshots folder in your Pictures folder. If the Screenshots folder does not exist, Windows will create one.
- The picture is saved in PNG format.
- Screenshots are automatically labeled "Screenshot", and a number will appear in parentheses for each consecutive screenshot.
2. Use the screenshot. Once you have taken your screenshots, they are now ready to be used as needed. You can attach them to an email into support.