How do I deal with a stubborn file that refuses to be cleaned?

This page is relevant to the Custom Clean part of CCleaner (formerly called Cleaner). It explains how to fix this problem and what to do if the fix doesn't work. We recommend Custom Clean for advanced users and Health Check for more casual CCleaner users.

How to fix the problem:

Shut down the application using the file you want to clean and run another clean using the CCleaner app. 

What if this doesn't work?

We suggest you don't try to delete the file by yourself. However, if you want to stop this file from reappearing in the results screens for Analyze and Run Cleaner, here's what you need to do.

Side-click the file you want (from the list of files CCleaner has identified on your PC) and select Add to Exclude List from the menu. Please see the screenshot for reference. 

Note: The screenshot below shows an earlier version of CCleaner using the Cleaner tool. Since the introduction of Health Check, we renamed Cleaner to Custom Clean.


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